The Bazan Group places much importance on cooperation with all the Group’s stakeholders as well as with the surrounding community. As a result, it has made a firm commitment to promote a clear policy of dialogue with all its stakeholders. This dialogue is founded on solid foundations of transparency, honor and fairness.
The Group operates a communication forum with stakeholders that handles topics which belong to this dialogue such as communication with the members and workers representing those who are active in this area. Following are details of the Group’s stakeholders and the contacts which participate in the dialog on their behalf.
Customers – the dialogue with the Company's customers is conducted mainly with the marketing and sales managers. This is an ongoing dialogue which is held within a marketing and trade framework, and there is an ad hoc dialogue which is conducted on the basis of enquiries from Company customers. The Bazan Group also holds an ongoing dialog with its customers based on satisfaction surveys.
Employees – the Bazan Group regards it as extremely important to conduct an open and fair dialogue with its employees. The Group’s Human Resources Department headed by the VP of Human Resources and Human Resources managers implement an “open door” policy with employees by means of internal communication, employee delegations, noticeboards, round tables, organizational portal, etc.
Investors – the Bazan Group conducts an ongoing close dialogue with its investors which is organized by the manager of investor relations.
Suppliers – the Bazan Group works with a long line of suppliers and subcontractors which conduct an open ongoing dialogue with buyers in the supply chain. The dialogue with the suppliers is conducted transparently with maximum availability by means of procurement and contracting mechanisms.
Regulators – as a company bound by regulatory provisions, the Bazan Group conducts a dialogue with the relevant regulators via the Group’s management and the regulators responsible for environmental protection, safety, occupational health and security. The Group operates communication channels with the relevant government ministries in the areas of its operations, and this is done by the entities responsible for various topics in the Group.
Emergency entities – the Bazan Group conducts a dialogue with emergency entities through the VP of Safety, Environment and Security.